02
Level 2
Skills — professional reflexes.
This second level turns knowledge into professional reflexes. Participants learn to embed and implement accessibility from the design or planning stage of a project. It can be adapted to different roles: front-of-house, communication, events, design, management, human resources, digital, service design or customer relations.
TopicsWelcoming audiences with specific needs · Organizing accessible events · Building accessibility into infrastructure and development projects · Accessible communication · Digital projects.
Who is it for?All roles and missions: leaders and managers, project managers, front-desk teams, and more. Prerequisites: completion of Level 1.
Learning objectivesAdopting an inclusive mindset day to day · Identifying needs and putting relevant adjustments in place · Planning accessibility into projects and services · Communicating in an appropriate way.